Returns & Exchanges

At BASED, we stand behind the quality of our beauty products and offer a 30-day return window for items in their original, unopened condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original packaging, ensuring all seals remain intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will issue a credit to your original payment method within 5-7 business days.